Emotional Intelligence at Work

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About Course

Emotional intelligence at work involves noticing emotions and choosing responses that support professional relationships. Learn to reflect on triggers, listen with empathy, and handle pressure without assuming you can know another person’s feelings. The course uses workplace scenarios to connect awareness with practical communication choices.

Follow a beginner-friendly path through five modules and 15 lesson outlines. Each lesson identifies three focused study topics, helping you connect the ideas to practical decisions in your own setting.

Course Project: Create an emotional-awareness journal and a response plan for three recurring workplace situations.

What Will You Learn?

  • Recognize emotions, triggers, and assumptions in workplace situations.
  • Choose constructive responses when emotions are strong.
  • Listen for another person's perspective without making unsupported assumptions.
  • Use emotional awareness to improve feedback and collaboration.
  • Develop a realistic plan for improving emotional intelligence.

Course Content

Module 1: Emotional Awareness
<p><strong>Module outcome:</strong> Recognize emotions, triggers, and assumptions in workplace situations.</p>

Module 2: Regulating Your Response
<p><strong>Module outcome:</strong> Choose constructive responses when emotions are strong.</p>

Module 3: Empathy and Perspective
<p><strong>Module outcome:</strong> Listen for another person's perspective without making unsupported assumptions.</p>

Module 4: Relationship Skills
<p><strong>Module outcome:</strong> Use emotional awareness to improve feedback and collaboration.</p>

Module 5: Building Daily Practice
<p><strong>Module outcome:</strong> Develop a realistic plan for improving emotional intelligence.</p>

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