Coaching and Feedback Skills for Managers

Wishlist Share

About Course

Coaching helps people think through challenges and take ownership of their development. Learn when to coach, when to give direct instruction, and how to combine listening with clear performance expectations. The course emphasizes respectful conversations, practical action plans, and follow-up that supports learning.

Follow a beginner-friendly path through five modules and 15 lesson outlines. Each lesson identifies three focused study topics, helping you connect the ideas to practical decisions in your own setting.

Course Project: Prepare a coaching conversation plan, a feedback example, and a development agreement for a fictional team member.

What Will You Learn?

  • Distinguish coaching from instruction, mentoring, and formal performance processes.
  • Use listening and questions to explore a person's challenge.
  • Give and receive feedback that is specific and usable.
  • Turn a coaching conversation into a practical development plan.
  • Integrate coaching into everyday management without overstepping.

Course Content

Module 1: Coaching in Management
<p><strong>Module outcome:</strong> Distinguish coaching from instruction, mentoring, and formal performance processes.</p>

Module 2: Listening and Questions
<p><strong>Module outcome:</strong> Use listening and questions to explore a person's challenge.</p>

Module 3: Feedback that Supports Learning
<p><strong>Module outcome:</strong> Give and receive feedback that is specific and usable.</p>

Module 4: Development and Accountability
<p><strong>Module outcome:</strong> Turn a coaching conversation into a practical development plan.</p>

Module 5: Building a Coaching Culture
<p><strong>Module outcome:</strong> Integrate coaching into everyday management without overstepping.</p>

Student Ratings & Reviews

No Review Yet
No Review Yet

Want to receive push notifications for all major on-site activities?

✕
Scroll to Top