Coaching and Feedback Skills for Managers
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Module 1: Coaching in Management
Module outcome: Distinguish coaching from instruction, mentoring, and formal performance processes.
Module 2: Listening and Questions
Module outcome: Use listening and questions to explore a person's challenge.
Module 3: Feedback that Supports Learning
Module outcome: Give and receive feedback that is specific and usable.
Module 4: Development and Accountability
Module outcome: Turn a coaching conversation into a practical development plan.
Module 5: Building a Coaching Culture
Module outcome: Integrate coaching into everyday management without overstepping.
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