De-Escalation and Personal Safety at Work
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Module 1: Safety and Escalation Awareness
Module outcome: Recognize escalation cues and prioritize personal and public safety.
Module 2: Calm Communication
Module outcome: Use communication choices that may reduce avoidable tension.
Module 3: Boundaries and Options
Module outcome: Set clear boundaries and offer realistic options.
Module 4: Disengagement and Reporting
Module outcome: Know when to disengage and follow approved reporting procedures.
Module 5: Learning and Staff Support
Module outcome: Use debriefing and practice to improve preparedness.
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