Difficult Conversations and Conflict Resolution

Wishlist Share

About Course

Difficult conversations are easier to approach when the purpose, facts, and boundaries are clear. Learn to describe concerns without personal attacks, ask useful questions, and explore solutions that address the real issue. The course also explains when a conversation should pause or move to a formal support or escalation process.

Follow a beginner-friendly path through five modules and 15 lesson outlines. Each lesson identifies three focused study topics, helping you connect the ideas to practical decisions in your own setting.

Course Project: Prepare a conversation plan for a fictional workplace disagreement, including facts, questions, boundaries, and follow-up actions.

What Will You Learn?

  • Identify the issue, interests, and context behind a disagreement.
  • Prepare a clear purpose, factual examples, and a respectful opening.
  • Keep a difficult discussion focused and respectful.
  • Develop workable options and clarify agreements.
  • Follow through on agreements and reduce recurring conflict.

Course Content

Module 1: Understanding Conflict
<p><strong>Module outcome:</strong> Identify the issue, interests, and context behind a disagreement.</p>

Module 2: Preparing the Conversation
<p><strong>Module outcome:</strong> Prepare a clear purpose, factual examples, and a respectful opening.</p>

Module 3: Communication during Tension
<p><strong>Module outcome:</strong> Keep a difficult discussion focused and respectful.</p>

Module 4: Finding a Way Forward
<p><strong>Module outcome:</strong> Develop workable options and clarify agreements.</p>

Module 5: Follow-Up and Prevention
<p><strong>Module outcome:</strong> Follow through on agreements and reduce recurring conflict.</p>

Student Ratings & Reviews

No Review Yet
No Review Yet

Want to receive push notifications for all major on-site activities?

✕
Scroll to Top