Difficult Conversations and Conflict Resolution
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Module 1: Understanding Conflict
Module outcome: Identify the issue, interests, and context behind a disagreement.
Module 2: Preparing the Conversation
Module outcome: Prepare a clear purpose, factual examples, and a respectful opening.
Module 3: Communication during Tension
Module outcome: Keep a difficult discussion focused and respectful.
Module 4: Finding a Way Forward
Module outcome: Develop workable options and clarify agreements.
Module 5: Follow-Up and Prevention
Module outcome: Follow through on agreements and reduce recurring conflict.
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